PlayCleanGo Store Shipping and Return Policies

1. Returns

The customer can return unopened items in the original packaging within 30 days of purchase with a receipt or proof of purchase. If 30 days or more have passed since the date of purchase, we cannot offer a refund or an exchange.

Send returnable items to:

NAISMA/PlayCleanGo
111 Progressive Dr.

Lake Delton, WI 53940

Upon receipt of the returned item, we will fully examine it and notify you via email, within 48-72 hours of receipt, whether you are entitled to a return. If return criteria are met, we will refund the customer purchase price and a credit will automatically be applied to the original method of payment.

2. Exchanges

We only exchange goods if they are defective, damaged, or unable to be used for their intended function due to damage. In circumstances where the customer considers that a product is defective, please promptly contact us at with details of the product and the defect. Customers can send items considered defective or meeting the above criterion to:

NAISMA/PlayCleanGo
111 Progressive Dr.

Lake Delton, WI 53940

 
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within 48-72 hours of receipt, whether the customer is entitled to a replacement as a result of the defect. If the customer is eligible, we will send you a replacement product.
 

3. Exceptions

Some items are non-refundable and non-exchangeable. These include boot brush station interpretive panels that have been customized unless damaged during shipment.

4. Shipping

To return or exchange purchased items, please mail them to:

NAISMA/PlayCleanGo
111 Progressive Dr.

Lake Delton, WI 53940

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by the customer. The customer is responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.