Refund policy
We want you to be completely happy with your purchase! We offer a 30 day return policy, which means you have 30 days after receiving your item to request a return.
Please note that the item must be in the same condition that you received it, unworn or unused, and in its original packaging. Our shop supports our non-profit mission, as a result, we're not able to cover the shipping cost for returns.
To start a return, you can contact us at shop@naisma.org.
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Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Non-returnable items
Certain types of items cannot be returned, including:
- Custom products (such as Boot Brush Stations)
- Sale items
- Gift cards
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
Once we’ve received and inspected your return, we will let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Have a question? Please contact us at shop@naisma.org.